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Quality Internet, Cable TV and Telephone Services

HughesNet F.AQ.

No Hard Data Limits

What happens when I use up all of my Plan Data?

HughesNet has no hard data limits. That means that even if you exceed your plan data, we won’t cut you off or charge you more. If you do use all of your plan data before the end of the month, you will

be able to continue using the Internet for all applications but your speeds will reduce and will typically be in the range of 1 to 3 Mbps. Major streaming providers state on their websites that watching videos with DVD quality (aka Standard Definition) is possible at .5 to 1.5 Mbps (you can refer to the chart below). In periods of network congestion, speed may be slower and could be less than 1 Mbps which may mean that some applications will be slower to run and you may see buffering in video playback. You can purchase extra data, called Data Tokens, to bring your speed back up to 25 Mbps.

Streaming Service Recommended SD Streaming Rate
Netflix 1.5 Mbps
Amazon Prime Video 1.5 Mbps
Hulu 1.5 Mbps
YouTube .5 Mbps

 

 

Miscellaneous

I have DIRECTV / DISH network service already. Will this be on the same bill? Any special deals?

You will receive a separate bill for each service. Contact DIRECTV or DISH about special offers with HughesNet that may be available in your area.

If I already have DIRECTV or DISH network service, do I need to get a new dish for HughesNet?

Yes, the HughesNet system requires a unique dish in order to send and receive information via satellite. You cannot use your DIRECTV or DISH network dish for HughesNet high-speed Internet service.

Do I need a dial-up modem and telephone line to get Internet service?

No. There is no phone line or dial-up data modem required to use your HughesNet service.

What are the key terms for high speed & satellite Internet?

As a satellite ISP, Hughes strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service. This list of glossary terms is meant to familiarize you with satell… Read More

 I’m a home user of the HughesNet service. How can I contact Customer Care when I have a question or problem?

For HughesNet Technical Support or Customer Care, please log on to http://www.myHughesNet.com This site will also enable you to view your account status, online invoices, and activity history. Teleph… Read More

What are the most common myths about satellite Internet providers?

Some people may be hesitant to subscribe to satellite Internet because of myths they’ve heard – or because they are unaware of the convenience and quality offered by high-speed satellite Internet pro… Read More

Ordering

Whom do I contact to check the status of my order?

Visit orderstatus.HughesNet.com or call Pre-Installation Support at 1-866-774-6580.

How can I/where can I purchase HughesNet?

 You can order online from this site or call to speak with a HughesNet sales representative. To order online, select the “Get Started” link at the top of your screen in the header. To speak with a sa… Read More

Video Data Saver

Can I watch movies in HD with HughesNet?

Yes! Your service is automatically set to stream videos at DVD Quality (480p). At any time, you can opt-in/opt-out of video feature temporarily or permanently to watch in HD quality. Or you can simpl… Read More

How does the Video Data Saver work?

HughesNet Gen5 automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Speeds will adjust to deliver a DVD quality experience while using … Read More

Built-in Wi-Fi

The HughesNet Wi-Fi Modem provides dual-band network (2.4G Hz and 5G Hz). Which one should I use?

HughesNet Wi-Fi Modem (HT2000W) provides two networks, a 2.4 GHz and 5 GHz. You can tell them apart based on the name – the 2.4 GHz network name starts with “hug2g” and the 5 GHz network name starts … Read More

Does HughesNet Gen5 come with built-in Wi-Fi?

Yes! HughesNet Gen5 now comes with built-in Wi-Fi so you can connect your wireless devices at home. The HughesNet Wi-Fi Modem features the latest Wi-Fi standards and technology (dual-band 802.11ac) t… Read More

Bonus Zone

How do I access the FREE data during the Bonus Zone?

It’s easy- you don’t have to do anything to take advantage of this! During the Bonus Zone hours (2am-8am), your service will automatically use the 50 GB/month of free data instead of using Data from … Read More

What is the Bonus Zone?

The Bonus Zone is a period of time from 2am-8am, when all customers have access to 50 GB/month of FREE data! All HughesNet Gen5 plans come with free monthly data during the Bonus Zone. Use this free … Read More

Compatibility

Can I run a VPN over HughesNet?

We do not recommend using a VPN with your HughesNet service. Your home is approximately 22,000 miles away from the HughesNet satellite in space. In order to minimize the delay that comes from having … Read More

Can I put this system on a boat or in an RV?

No, HughesNet is not available for mobile locations. To receive mobile high-speed Internet service, please contact the following Value Added Service provider:

Mobil Satellite Technologies www.mobilsat… Read More

Can I use the Gen5 service for VoIP, Skype, or Netflix? And if not, when will it be available?

Yes, you can use Skype and Netflix with our Gen5 service, but be sure to continue to monitor your monthly Service Plan Data with the Usage Meter. It’s important to remember that your home is approxim… Read More

What are the computer system requirements for HughesNet?

HughesNet lets you connect your computer to the Internet whether you are running a Windows or Macintosh operating system. HughesNet supports all version of Windows and Mac OS that are still supported… Read More

Express Repair

What is the vesting period?

Both Express Repair plans include a 30-day vesting period for existing HughesNet subscribers. Onsite service within the first 30 days of enrolling in a plan results in a higher co-pay than after the … Read More

What is the pricing for Express Repair- Basic and Express Repair- Premium?

Select Express Repair – Basic with a 1-year term for only $7.95 per month, or choose Express Repair – Premium for next-business-day service for only $11.95 per month with a 1-year term. Both plans re… Read More

My HughesNet service is still under warranty – why would I want HughesNet Express Repair?

Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a cert… Read More

What are HughesNet Express Repair plans?

Express Repair is a service protection plan designed to ensure that your HughesNet® service will be restored in an expedited manner in the event that a problem occurs. Under the plan, you continue to… Read More

Gaming

What is transmission latency?

Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round … Read More

How do I use video and music services through a gaming system?

Many gaming systems are capable of connecting to video and music services, such as Netflix, Hulu, and Pandora®. You will need to refer to your gaming system owner’s manual to determine which services… Read More

Why don’t real-time games work?

With satellite service, the data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate wit… Read More

Can I play multi-player games that do not require real-time connections?

Yes, “turn-based” games, such as casino games, and strategy games, such as chess, will work fine via HughesNet. Role-playing games and popular Facebook games generally work with HughesNet. You can us… Read More

Can I download games, steam video and music through my gaming system?

HughesNet Gen5 service plans will work with many features offered through gaming services such as Xbox LIVE® and the PlayStation Network. You will be able to download games and game updates, and use … Read More

General

What is your upload/download allowance policy (Fair Access Policy)?

To ensure fair Internet access for all HughesNet Gen5 subscribers, Hughes maintains a special Fair Access Policy that establishes an equitable balance in Internet access for all HughesNet subscribers… Read More

How does a satellite Internet connection work?

Step 1: A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space. At this altitude, the satellite’s period of rotation (24 hours) matches the Earth’s, and th… Read More

What plan fits my lifestyle?

HughesNet Gen5 offers four new service plans to best suit your specific needs, ranging from 10 GB to 50 GB of data per month. All HughesNet Gen5 plans come with the same fast speeds so you can do all… Read More

What are my options for high-speed satellite Internet?

HughesNet® Gen5 is the breakthrough service that gives you more of everything you want: faster speeds, more data, and built-in Wi-Fi. HughesNet Gen5 delivers speeds faster than ever, with 25 Mbps on … Read More

How fast is HughesNet Gen5?

HughesNet Gen5 is faster than ever  – 25 Mbps download and 3Mbps Upload – and is available to anyone, anywhere, coast-to-coast.

Why should I choose HughesNet Gen5?

HughesNet® Gen5 is the 5th generation of satellite Internet. With HughesNet Gen5, Hughes has fundamentally re-imagined what satellite Internet can be, bringing customers more of everything they want:… Read More

What makes HughesNet Gen5 different?

HughesNet® Gen5 is the breakthrough service that gives you more of everything you want: faster speeds, more data, and built-in Wi-Fi. And it’s available where you live today, even in areas with slow … Read More

What is HughesNet Gen5?

HughesNet Gen5 is the fifth generation of high-speed satellite Internet service. HughesNet Gen5 brings you more of everything you love: faster speeds, more data, and built-in Wi-Fi. With Gen5, you ca… Read More

Can I get high-speed Internet in my area?

Yes! HughesNet Gen5 is available from coast to coast in the U.S. All you need is a clear view of the southern sky. Visit our Coverage Areas page to learn more!

Why choose HughesNet Gen5?

  1. Faster Speeds: HughesNet Gen5 is faster than ever, with download speeds of 25 Mbps and upload speeds of 3 Mbps on every plan.
  2. More Data: Four service plans to best suit your specific needs and they ea… Read More

What is HughesNet?

HughesNet® is America’s #1 choice for satellite Internet with over 1 million subscribers. HughesNet uses satellite technology to give you a super-fast, always-on Internet connection and is available … Read More

HughesNet Voice

What non-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet stan… Read More

What is Telecommunications Relay Service (TRS) and does Hughes provide service that supports it?

TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to … Read More

If I exceed my plan Data, can I still make calls?

Yes. The Data you receive through your HughesNet Internet plan does not impact calls using the HughesNet Voice service.

What is included with Voice installation?

For new HughesNet Internet and Voice customers, on the day of installation your installer will arrive with the dish, the modem, and the HughesNet Voice ATA (analog telephone adapter). The installer w… Read More

Can I choose my own phone number or keep a number I already have?

If you qualify for a local number: Yes, when you register for HughesNet Voice you may either select a new telephone number or transfer an existing, preferred telephone number to your HughesNet Voice … Read More

How affordable is HughesNet Voice compared to a traditional landline phone?

With HughesNet Voice you don’t need a traditional landline phone anymore! And because HughesNet Voice plans are so affordable, you can save up to 45% over standard home phone service.

What features are standard with HughesNet Voice?

With HughesNet Voice you get a number of useful standard features including Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible… Read More

What plan options are available and how much does the service cost?

HughesNet Voice is available with two plan options, either with or without a two-year term commitment. International calling plans are also available to add on. To see our current HughesNet Voice pla… Read More

How does HughesNet Voice work?

HughesNet Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. New HughesNet customers will have their Analog Telephone Ada… Read More

What is HughesNet voice?

HughesNet Voice delivers home phone service over your satellite Internet connection. No matter where you live, you can enjoy affordable home phone service with FREE features such as Call Waiting, Cal… Read More

Installation

Can the certified HughesNet installer hook up my home network?

Your installer will connect two devices during your installation appointment. However, you can ask your installer to connect additional devices like home networks at an additional cost payable to the… Read More

How quickly will I be up and running?

On average, most customers are installed within 5 days of their order. With the launch of HughesNet Gen5, installation times may be longer due to the surge of demand for this service. Most customers … Read More

What is included with a professional installation?

1) The HughesNet professional installer with install the HughesNet Wi-Fi Modem (with power supply) and will connect 2 devices, such as: