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Quality Internet, Cable TV and Telephone Services

COX FAQ

COX Frequently Asked Questions(FAQ)

How does Cox decide which networks to offer?

At Cox Communications, our goal is to provide the most value to all of our customers. The mix of networks that we select is based on many factors:

Cost – Networks charge a fee per customer per month – anywhere from a few cents to many dollars each. Cox tries to balance the cost with demand to keep your bill as low as possible.

Customer Demand – Cox listens to what our customers want, and those networks that are not in high demand are more likely to be launched on a specialty tier, or not at all.

Tiering – Some networks have programming that appeals to only some customers. Providers would like to place these on tiers so that customers who want them can get them without burdening those who don’t. However, programmers often have an ‘all or nothing’ policy and do not allow providers to offer you that choice.

Network Packaging – Often, programmers package many of their networks together, and require providers to carry their least-popular networks for the right to carry their most-popular ones.

Why do networks take their signals away from TV providers – and from customers?

Networks often use this tactic to gain leverage in their negotiations by asking you to contact your TV service provider. They are hoping that this will pressure the provider to give in to their excessive fee increases.

How can I view the programs on my local station if they’re temporarily unavailable on my Cox Communications system?

The signals for every local broadcast station are available free over-the-air. Digital TVs and TVs equipped with a broadcast converter box can tune directly to these signals when paired with an inexpensive antenna. Additionally, most stations also make their local newscasts available on their own websites; if they are affiliated with a major broadcast network such as ABC, CBS, FOX or NBC, those networks typically make most series available free online, often with little delay.

What is “Retransmission Consent”?

Retransmission Consent is a provision of the 1992 Cable Act passed by Congress. These laws require Cox to provide every local broadcast station to our customers by obtaining permission, or “Retransmission Consent,” from each of the stations. This law states that Cox cannot pick and choose which stations to offer nor decide not to provide a local broadcast station.

Why does Cox need permission to carry broadcast stations on the channel lineup?

Some stations agree to pre-set terms found in the 1992 Cable Act’s “must carry” laws. Others demand compensation in exchange for granting their permission to cable companies like Cox Communications to provide their signal(s) on the local cable systems.

I pay Cox every month to see my favorite shows, so why is Cox taking my channels away?

Cox is not allowed to pull the networks’ signals – it is the networks who do so.

Can’t Cox just agree to give that station what they’re asking for so I don’t have to miss my favorite shows?

Cox is committed to keeping our customers connected to what they care about most while also meeting our responsibilities to ensure you receive a great value from our entertainment and communications services. We have to provide all local broadcast stations, and that’s what we want to do. The law stops us from bringing the same shows to our local customers from another station. This leads some local broadcasters to withhold their permission to allow Cox to keep providing their signal unless the station receives prices that are double, triple or even more than they received before. We are willing to pay reasonable prices to obtain these networks but do not believe our customers should be burdened with excessive price increases for a station’s programming that is available free over-the-air, and often online.

How can I view the programs on my local station if they’re temporarily unavailable on my Cox Communications system?

The signals for every local broadcast station are available free over-the-air. Digital TVs, or TVs equipped with a broadcast converter box, can tune directly to these signals when paired with an inexpensive antenna. Additionally, most stations also make their local newscasts available on their own websites; if they are affiliate with a major broadcast network like ABC, CBX, FOX or NBC, those networks typically make most series available free online, often with little delay.

Wouldn’t it be easier to just switch to another provider?

Every cable, satellite and telco provider has to negotiate retransmission consent agreements with nearly 2,000 local TV stations nationwide, plus hundreds of other cable channels. Unfortunately, 2017 has seen over 75 instances where programmers temporarily pulled their signals in January alone. It’s affecting every provider the same way, and while we each compete fiercely with one another, it’s the one issue that’s united our entire industry because every customer becomes inconvenienced. Switching providers offers no guarantee that at some point similar stalemates will not result in the loss of any given channel for any provider’s customers.

Cox says they are working to keep prices low, so why does my bill go up every year?

Cox must obtain permission from local broadcast stations and cable channels to provide them in the Cox line-up. Cox is a retail distributor of a wholesale product – much like a grocery store or gas station. And just like the price of oil affects the price of gas at the pump, the same has been happening in television. Fees for retransmission consent of free, over-the-air, local broadcast stations and soaring sports costs have led to the price of even the most basic cable TV service more than doubling over the past decade (from about $40 to $80). That makes it all the more important that we negotiate diligently with station and cable channels to obtain their permission but without sacrificing the overall value Cox customers continue to receive from each of their services.

 

What exactly is Digital Cable?

 

Digital Cable is a technology that delivers brilliant picture and sound quality to your house without a dish or antenna on the outside of your home or apartment. It delivers information, entertainment and music to your home.

 

 

Does every TV in my home need a separate cable box?

 

Yes. Having a box for each TV allows yu to access the complete digital lineup. Without a separate box for each TV, you cannot access the features like Pay-per-view and the on scressn guide providing information about each show. It is possible to get channels without a box, but it is not the full line up available to you.

 

 

Do I need a Digital Television to get digital cable channels?

 

No. Your cable services includes a Digital TV box that allow your television to receive the digital signal. You can continue to enjoy your current television to receive the digital signal.

 

 

 Can I get high-speed Internet without cable TV hooked up?

Yes. You can order stand alone high speed internet service. However, you can save money by bundling services together! Bt bundling, you will get more services for your home at big savings!

 

What is VoIP, or Voice over Internet Protocol?

Voice over Internet Protocol is a technology developed to send calls over existing data networks. While some services use the internet for call transmission, cable companies use a separate network to give you a far superior connection.

 

 

What is the difference between phone service from my cable provider and traditional phone service?

 

Digital phone service is designed to save you money over traditional phone service without sacrificing any of the aspects of your current phone service. You can keep your current telephone number and phone. You can also take advantage of your favorite calling features like caller ID, call waiting and voice mail. You can save even more money by bundling this service with cable TV and internet services. You’ll have three great services on one convenient monthly bill.

 

 

 If I subscribe to phone service through my cable provider, will I still get services like Call Waiting and Caller ID?

 

Yes! You can still get your favorite calling features. Popular features include: Voice mail, Call Waiting, Caller ID, Call Waiting with Caller ID, and Three-Way Calling.

 

How can I find special offers on phone service in my area? Use the form above and enter your address. We will search our database for your address and find out who the service provider is in your area. Then, you can select the package that is right for you! If you would rather talk to a live representative,

1-833-265-8792 and an agent will help you through the buying process 24 hours a day.